AI Employee for IT Companies

A Client's Server Is Down.
Your Whole Team Is on Another Ticket.

IT companies and MSPs juggle support tickets and sales calls on the same phone lines. When a critical outage hits, every tech is deployed — and new prospect calls go unanswered. Voxx triages support calls, qualifies sales leads, and routes to the right team 24/7.

Hire Your IT AI Employee
$7 Trial

Listen to a sample call

The Pain: Support and Sales Compete for the Same Phone

Outages Consume Everything

When a client has a critical outage, your entire team is deployed. Inbound calls from other clients and prospects go unanswered.

MSP Sales Calls Are High-Value

A managed services prospect represents $5,000–$20,000/month in recurring revenue. Missing that call because your team is firefighting is expensive.

SLA Compliance

Your SLA promises response times. When calls go unanswered, you risk SLA penalties and client churn.

Voxx: Your AI Help Desk & Sales Qualifier

Support Ticket Triage

Voxx captures the issue, determines severity (server down vs. password reset), and creates a prioritized ticket in your PSA. Critical issues trigger immediate escalation to on-call.

Sales Lead Qualification

Voxx identifies prospect calls, asks qualifying questions (company size, current IT setup, budget, pain points), and delivers a structured lead to your sales team.

Intelligent Routing

Support calls go to your help desk queue. Sales calls go to your business development team. Billing questions go to admin. Voxx sorts every call correctly.

PSA Integration

Voxx syncs with ConnectWise, Autotask/Datto, HaloPSA, or your PSA. Tickets and leads flow into your existing workflows automatically.

How It Works for IT Companies

Step 1

Configure Support Tiers (20 min)

Define severity levels, escalation rules, SLA parameters, and routing logic for support vs. sales vs. billing calls.

Step 2

Connect Your PSA

Integrate with your PSA so tickets and leads flow directly into your existing dispatch and sales workflows.

Step 3

Go Live

Start with after-hours and overflow coverage. Most MSPs expand to full front-line call handling within weeks.

Step 4

Improve SLA Metrics

Dashboard shows response times, ticket volumes, sales lead quality, and SLA compliance rates. Prove to clients that every call is answered.

The MRR Math

Average MSP client monthly recurring revenue: $5,000–$20,000. Average client lifetime: 3–7 years.

One new MSP client captured per quarter that would have gone to voicemail represents $180,000–$1.7M in lifetime revenue.

Hire Your IT AI Employee

Listen to a sample call

Also Popular For

AI Employee for Home Services

Never miss a service call, dispatch techs 24/7.

AI Employee for Financial Advisors

Qualify every high-value prospect, 24/7.

AI Employee for HVAC Companies

Book every emergency call, 24/7 dispatch.

Frequently Asked Questions

Can Voxx triage IT support tickets by severity? +
Yes. Voxx classifies issues by severity — full outages and security incidents are escalated immediately, while password resets and software questions are queued as standard tickets.
How does Voxx handle after-hours IT emergencies? +
Voxx identifies critical issues like server downtime, ransomware alerts, or network outages and immediately pages your on-call engineer while creating a priority ticket in your PSA system.
Does Voxx integrate with PSA tools like ConnectWise or Autotask? +
Voxx creates tickets with the caller's company, contact info, issue description, and severity level that can be pushed to your PSA or ticketing system via webhook integration.

Ready to Stop Missing Calls?

Set up in 20 minutes. Predictable pricing with included minutes. Every call answered 24/7.

Start Your $7 Pilot Call (866) 688-1195