AI Receptionist for Property Management

The Pain: Volume, Urgency, and Zero Margin for Error

Liability-Loaded Maintenance

A missed call about a gas smell or water intrusion isn't just bad service — it's a legal exposure.

5-Minute Leasing Window

A prospective tenant browsing listings will call 2–3 properties. Whoever answers first gets the showing.

Linear Call Scaling

At 200 doors, your office manager is drowning. At 500, you need dedicated phone staff. At 1,000, you need a call center.

Vox: AI-Powered Tenant Services and Leasing

24/7 Maintenance Triage

Vox asks the right questions to classify requests: Is there active water flow? Is there a safety hazard? Based on your rules, Vox creates a routine work order or escalates immediately to your emergency vendor.

Leasing Inquiry Handling

Vox answers questions about available units, pricing, pet policies, and amenities from your property data. It schedules showings directly on your leasing calendar.

PMS Integration

Vox pushes all interactions into AppFolio, Buildium, Rent Manager, Yardi, or your PMS. Work orders, leasing leads, and tenant communications log automatically.

Multilingual Support

Vox handles calls in English and Spanish natively — critical for property management companies serving diverse tenant populations.

How It Works for Property Management

Step 1

Configure Your Properties (30 min)

Upload your property list, unit details, leasing availability, and maintenance escalation rules.

Step 2

Set Escalation Chains

Tell Vox who to contact for emergencies: property manager on call, preferred plumber, HVAC vendor. Vox follows your chain until someone confirms.

Step 3

Route Calls by Type

Tenants get triaged. Prospective tenants get leasing info. Owner calls get routed to their assigned PM. Vox handles all three concurrently.

Step 4

Scale Without Adding Headcount

Add 200 doors to your portfolio? Vox handles the additional call volume with no new hires and no training — at a fraction of what answering services charge.

The Business Case

Hiring one full-time leasing coordinator: $40,000–$55,000/year + benefits. A 24/7 answering service for 500 units: $3,000–$5,000/month.

Prevent one major maintenance escalation per month ($5,000–$15,000 in avoided damage) and Vox pays for itself every single month.

Hire Your Property Management AI Employee

Listen to a sample call

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Frequently Asked Questions

How does the AI handle accents and different speech patterns? +

Vox is trained on thousands of hours of diverse American English, including regional accents, ESL speakers, and varying speech speeds. Our voice model adapts in real time to the caller's cadence and pronunciation. In testing across 50,000+ calls, Vox maintains 97.4% comprehension accuracy regardless of accent. If Vox can't understand a phrase, it asks a natural clarifying question instead of guessing.

Can Vox transfer a call to a human if needed? +

Yes. You define the rules. Vox can warm-transfer to a specific team member, an on-call number, or a department line based on the conversation context. Transfers happen mid-call with a brief handoff summary so the human has full context. If the human doesn't answer within 30 seconds, Vox takes a detailed message and sends an urgent notification.

Does Vox integrate with my CRM or scheduling software? +

Vox integrates with any system that supports Zapier or webhooks—covering virtually every modern CRM, PMS, and scheduling platform. Popular integrations include Salesforce, HubSpot, Clio, ServiceTitan, Housecall Pro, Jobber, Dentrix, Calendly, and hundreds more. Call data is pushed in real time. Setup takes 5–10 minutes per integration.